New Developments Boost Group Rhodes Customer Service

Group Rhodes has implemented a number of developments to improve customer service. Along with two new service engineers, Mr Graham Boffey has also joined the Company, as the Spares & Service Manager of the group’s Metalforming division.

Surpassing the department’s customer satisfaction targets within his first six months, Graham has instigated a number of procedures, including customer forward ordering, pre-planned maintenance contracts and consignment stock, all of which have contributed to the departments outstanding performance.

Graham has previously worked as an Area Business Manager for Modul-Systems International Limited and as a Branch Manager for Fit-Lock Systems, running their Brighouse office.  Whilst performing his role as Branch Manager, Graham also served as a technical sales representative visiting customers and demonstrating technical products.

Commenting on his recent move, Graham said, “I am excited to work for such a vibrant and forward planning Company. In-spite of recent economic problems, Group Rhodes invested over £500,000 in the last year, developing and expanding their current manufacturing facility.” 

The developments include a new purpose built Paint Shop, Shot Blast Bay and Pressure Test Facility. The Pattern shop has been extended, and the Machining division has benefited from two new state-of-the-art CNC turning lathes, the largest, capable of turning shafts with diameters of up to 700mm.

The Design and Manufacturing Support departments have also both benefited from recent investment projects. The installation of fully functional 3D design seats has enhanced the R & D department, whereas Easy Lean Scheduling now assists the prioritisation of work-in-progress throughout the factory.

Customers, such as BAE, Rolls Royce and G.W. International, have benefited from the developments, which have included a reduction in lead times for both consumable and strategic spare parts, without a compromise on quality or increase in prices.

The cost of lost production during a breakdown can amount to thousands of pounds, which is why Group Rhodes is focusing its attention on the speed and quality of its response. The company’s service engineers are based permanently in the field to provide a fast and effective solution to any technical problem, installation or repair work. Continuous training programmes covering mechanical, hydraulic, electrical and software disciplines are mandatory for Group Rhodes service engineers to ensure they are kept up-to-date on technological and procedure developments.

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